Welcome to Call Center Crew!
My name is Landon Rich. I started CCC to help others in the contact center industry become more educated, more empowered and to help them execute in their current positions whether that be an agent, a supervisor, or an executive.
The content we release will cover a variety of topics that are important to the call center industry that include: premise/cloud technology, operational best practices, common pitfalls, training, attrition and much more.
If you are an agent looking to become better at helping customers, a supervisor wanting to move up the ranks inside of your current organization or an executive striving to build revenue, improve customer experience or move to the cloud; I invite you to join the Crew!
STEP 1: CHECK OUT THE PODCAST AND CONTENT
The CCC Podcast features interviews of industry professionals from around the world bringing you their experience and success in the every day grind that is contact centers. Every Wednesday releases a new episode with topics ranging from Contact Center in the Cloud to Operational Best Practices and much more.
STEP 2: JOIN THE CREW
Are you ready to take the next steps to improve your skills and succeed in the call center industry? The next step is to join the crew. You will receive the the tools, knowledge and training to help you become the best in your current position. This is for those looking to get better, be better and have more success than ever before. All you need to do is CLICK ON THE LOGO BELOW TO JOIN!
STEP 3: CONNECT WITH THE CREW
We want you to connect with the Call Center Crew. You will learn from others, share best practices and gain insight from another perspective.